Tyme Health & NGC Poor Customer Service

Communicating with there call center or administrators via email is painful and cost the members time and money. I have been trying to query something with them, and they dont answer their phones, even tried calling another departments based on the number given to me by another office, and they still dont help. I eventually got through to an egant, told her i spent the last hour trying to reach some intelligence , as their self help system claims i dont have a valid policy with them, the call center agent confirmed that i do, the online site confirms my membership is active, i am trying to find out about the optometrical services, and the PPN organization that they use tells me i am not registered with them, so going around in circles.