NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About National HealthCare Group
How is National HealthCare Group rated on Hellopeter?
Hellopeter has tracked National HealthCare Group across 16 reviews. National HealthCare Group hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used National HealthCare Group? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2025
Poor Service
If I could give them 0 stars, I would. They do not respond to emails, and their WhatsApp agents need to be retrained due to their lack of professionalism and competence. I am extremely disappointed with how I was treated. They have refused to cover my consultation fee and doctor's visit, and the overall service I received was unacceptable.
1 reviews | Active since Nov 2025
Poor Service
If I could give them 0 stars, I would. They do not respond to emails, and their WhatsApp agents need to be retrained due to their lack of professionalism and competence. I am extremely disappointed with how I was treated. They have refused to cover my consultation fee and doctor's visit, and the overall service I received was unacceptable.
1 reviews | Active since Apr 2021
worst service
worst service ever. They provide the worst service ever. they would probably let you die before helping in any sensible way
1 reviews | Active since Apr 2021
worst service
worst service ever. They provide the worst service ever. they would probably let you die before helping in any sensible way
1 reviews | Active since Jun 2020
National health care/Generic health/ Old Mutual health
I am extremely dissatisfied with the service I am receiving from my medical insurance. My plan clearly provides unlimited GP consultations, yet in practice, I am being denied proper access to a doctor. Instead of being allowed to physically consult a GP, I am often directed to remote channels where I simply describe my symptoms and get prescribed medication via WhatsApp. This is not acceptable. A proper GP consultation should include: Physical examination Vital checks such as blood pressure, heart rate, etc. Proper diagnosis before medication is prescribed Prescribing medication based purely on messages, especially when I am experiencing serious pain, is not proper medical care and puts my health at risk. On top of this, I have had claims worth R7,000 rejected because I could not obtain prior authorisation due to lack of airtime/data and delayed responses from your side. This is unfair and beyond my control. Your processes are: Denying me access to proper in-person GP consultations Replacing real consultations with inadequate remote assessments Delaying care through authorisation requirements Rejecting valid claims due to system failures This completely contradicts the benefit of “unlimited GP visits” that I am paying for. I believe this requires urgent attention and may warrant escalation to the and the . I am requesting: Immediate access to proper, in-person GP consultations Payment of the rejected R7,000 claims Removal or review of barriers preventing physical doctor visits Clear explanation of how this aligns with my plan benefits If not resolved urgently, I will escalate this matter formally. Access to healthcare should include proper examination—not shortcuts. I have been with flexicare before with the previous company I have never struggled like this, pity current company i will have to administer medical on my own, which is not a problem but since you arerecommended i chose you.
1 reviews | Active since Jun 2020
National health care/Generic health/ Old Mutual health
I am extremely dissatisfied with the service I am receiving from my medical insurance. My plan clearly provides unlimited GP consultations, yet in practice, I am being denied proper access to a doctor. Instead of being allowed to physically consult a GP, I am often directed to remote channels where I simply describe my symptoms and get prescribed medication via WhatsApp. This is not acceptable. A proper GP consultation should include: Physical examination Vital checks such as blood pressure, heart rate, etc. Proper diagnosis before medication is prescribed Prescribing medication based purely on messages, especially when I am experiencing serious pain, is not proper medical care and puts my health at risk. On top of this, I have had claims worth R7,000 rejected because I could not obtain prior authorisation due to lack of airtime/data and delayed responses from your side. This is unfair and beyond my control. Your processes are: Denying me access to proper in-person GP consultations Replacing real consultations with inadequate remote assessments Delaying care through authorisation requirements Rejecting valid claims due to system failures This completely contradicts the benefit of “unlimited GP visits” that I am paying for. I believe this requires urgent attention and may warrant escalation to the and the . I am requesting: Immediate access to proper, in-person GP consultations Payment of the rejected R7,000 claims Removal or review of barriers preventing physical doctor visits Clear explanation of how this aligns with my plan benefits If not resolved urgently, I will escalate this matter formally. Access to healthcare should include proper examination—not shortcuts. I have been with flexicare before with the previous company I have never struggled like this, pity current company i will have to administer medical on my own, which is not a problem but since you arerecommended i chose you.
1 reviews | Active since Jul 2020
Delay in Authorization
I have been attempting to obtain authorization for more than three weeks, and despite providing all requested information and following every required step, there has been no progress. The National Healthcare Group (under Old Mutual) has repeatedly requested the same documents that I have already submitted multiple times. In addition, they continue to send forms to the various GP practices that my son visited before his condition was diagnosed, even though none of those general practitioners detected, diagnosed, or treated the condition in question. These forms are unrelated to the consultations and seem to be causing unnecessary delays rather than supporting the authorization process. This ongoing delay directly affects my son’s health and well-being. It appears as though the process is being prolonged without valid justification, and as a parent, I find this extremely concerning and unfair.
1 reviews | Active since Jul 2020
Delay in Authorization
I have been attempting to obtain authorization for more than three weeks, and despite providing all requested information and following every required step, there has been no progress. The National Healthcare Group (under Old Mutual) has repeatedly requested the same documents that I have already submitted multiple times. In addition, they continue to send forms to the various GP practices that my son visited before his condition was diagnosed, even though none of those general practitioners detected, diagnosed, or treated the condition in question. These forms are unrelated to the consultations and seem to be causing unnecessary delays rather than supporting the authorization process. This ongoing delay directly affects my son’s health and well-being. It appears as though the process is being prolonged without valid justification, and as a parent, I find this extremely concerning and unfair.