National Health Care Medical Cover

I've been trying to get assistance with my chronic meds for the last 3 months. I've spent hours at the gp, clicks and been back and forth with their call centre's who only good at passing the buck.

They confirm that the medication is on the formulary, but can't explain why it cannot be processed at clicks pharmacy. Clicks staff have tried calling on several occasions and have spent hours trying to assist me. My GP has called several times.

I've logged calls with their management, but even they can't give me a straight answer on why I can't get my medication. I've since spent close to a thousand rand on meds they should be covering.

I have a colleague who has had just as much issues with meds and their formulary so I'm assuming it's there way of avoiding having to cover clients medication costs.