Poor customer service

Yimbanathi the consultant handling my file has been contacted on 24th of March 2020 to stop the debit order going off my account however instead of her assisting she rather preferred to argue and still processed the debit regardless of me calling in and emailing her my request to stop the debit oder. A complaint was lodged with the NDC offices on the 4th of April however to date they are still unable to resolve this issue created by the consultant in their offices. A senior consultant Jodele as well as a senior manager Jacqueline they both dont respond to emails sent for assistance. One has to call in for assistance and when you finally go through to the senior she state i did respond however only sends the email once on the line with you and as for the senior manager she responds when she feels like stating she will provide feedback however no feedback has been recieved to date. Its rather sad to see that it takes a month to resolve a simple query which was a result of a consultant working in their offices. Its almost a month later after escalating the query and its not resolved, AMAZING customer service.