NM
NALEDI M
1 reviews | Active since Aug 2021
15 Apr 2026, 13:44
Pooor service
I have since logged a query over a month ago, i jave received my debt settlement letter however till thus far the status on my profile still shows i am under debt restructuring. The only time you get a response or comprehensive feedback is through this channel. On the 14/03 i was promised that the issue should be finalised due to system issues with NCR. Till today my status is still de same though settlement letter was draughted en sent to the relavant parties. I wanted to refer people but the struggles after finishing the debt review are so not worth it. Extremely poor service
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Replies (4)0
Replies (4)
National Debt Counsellors's replyOfficial
15 Apr 2026, 15:01Hi Naledi,
Thank you for bringing this to our attention.
Please note that once a clearance process is underway, updates to your profile can sometimes be delayed due to system-related matters involving external parties such as the National Credit Regulator.
That said, we absolutely understand your concern and the importance of having your status updated as soon as possible. This is not the level of service we aim to provide, and we would like to assist you promptly
Kindly send us a direct message with your details so we can urgently follow up on your matter and provide you with proper feedback and resolution.
Kind regards,
National Debt Counsellors.
Thank you for bringing this to our attention.
Please note that once a clearance process is underway, updates to your profile can sometimes be delayed due to system-related matters involving external parties such as the National Credit Regulator.
That said, we absolutely understand your concern and the importance of having your status updated as soon as possible. This is not the level of service we aim to provide, and we would like to assist you promptly
Kindly send us a direct message with your details so we can urgently follow up on your matter and provide you with proper feedback and resolution.
Kind regards,
National Debt Counsellors.
National Debt Counsellors's reply15 Apr 2026, 15:01
Official
Hi Naledi,
Thank you for bringing this to our attention.
Please note that once a clearance process is underway, updates to your profile can sometimes be delayed due to system-related matters involving external parties such as the National Credit Regulator.
That said, we absolutely understand your concern and the importance of having your status updated as soon as possible. This is not the level of service we aim to provide, and we would like to assist you promptly
Kindly send us a direct message with your details so we can urgently follow up on your matter and provide you with proper feedback and resolution.
Kind regards,
National Debt Counsellors.
Thank you for bringing this to our attention.
Please note that once a clearance process is underway, updates to your profile can sometimes be delayed due to system-related matters involving external parties such as the National Credit Regulator.
That said, we absolutely understand your concern and the importance of having your status updated as soon as possible. This is not the level of service we aim to provide, and we would like to assist you promptly
Kindly send us a direct message with your details so we can urgently follow up on your matter and provide you with proper feedback and resolution.
Kind regards,
National Debt Counsellors.
NM
NALEDI M's updateReviewer Update
16 Apr 2026, 09:16Good morning, i have confirmed with national credit regulator that their system has been working all along, i have lodged another complaint with them since you keep.lying to me and doing nothing to update my profile as per legislation
NM
NALEDI M's update16 Apr 2026, 09:16
Reviewer Update
Good morning, i have confirmed with national credit regulator that their system has been working all along, i have lodged another complaint with them since you keep.lying to me and doing nothing to update my profile as per legislation
NM
NALEDI M's updateReviewer Update
16 Apr 2026, 09:19The system is working i have just ended a call with NCR. Please update my profile and i am not removing this on hello peter until i am assisted.
NM
NALEDI M's update16 Apr 2026, 09:19
Reviewer Update
The system is working i have just ended a call with NCR. Please update my profile and i am not removing this on hello peter until i am assisted.
National Debt Counsellors's replyOfficial
17 Apr 2026, 14:40Good afternoon Naledi,
Please be advised that we have noted your query and have escalated it to the relevant department.
Thank you for your patience.
The National Debt Counsellors Team
Please be advised that we have noted your query and have escalated it to the relevant department.
Thank you for your patience.
The National Debt Counsellors Team
National Debt Counsellors's reply17 Apr 2026, 14:40
Official
Good afternoon Naledi,
Please be advised that we have noted your query and have escalated it to the relevant department.
Thank you for your patience.
The National Debt Counsellors Team
Please be advised that we have noted your query and have escalated it to the relevant department.
Thank you for your patience.
The National Debt Counsellors Team