Please assist

Good morning,

Thank you for bringing this to our attention. We take matters like this very seriously, as clients can only be placed under debt review after completing the required consent and documentation in line with regulatory guidelines.

We would like the opportunity to urgently investigate this matter. Kindly provide us with your mother’s full name and ID number so that we can review the file and provide you with clear feedback. We are committed to resolving this as quickly and transparently as possible.