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aanisahmiller A

1 reviews | Active since May 2017

09 Jan 2026, 15:35

National Debt counsellors are very very very bad

Absolutely shocking service. I have been stuck with them for over five years, and it has been an absolute nightmare. I requested my settlement balance so I could pay off my debts and finally escape this mess, and they still haven’t provided it. Debts I settled in 2022 were still being reflected as outstanding in August 2025, which is completely unacceptable. This company is grossly *********** and has caused nothing but stress, frustration, and financial harm. If you want your life ruined and to remain trapped in debt indefinitely, then NDC is the perfect choice. I have zero confidence that I will ever receive a debt review clearance certificate, even after settling my accounts, because they clearly have no idea who I owe or what they are doing.

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Replies (1)
National Debt Counsellors
National Debt Counsellors's reply20 Feb 2026, 10:47
Official
Good day, 
We are genuinely sorry to read about your experience and the level of frustration you have expressed. We understand how important it is to receive accurate settlement balances and updated account information, especially after being under debt review for an extended period. Settlement figures and account status updates are obtained directly from credit providers, and while we rely on the information supp**** to us, any discrepancies — particularly on accounts settled in 2022 — must be urgently clarified and corrected. You are absolutely entitled to clear, accurate information regarding who you owe and what is required to finalise your debt review. 
We would like to escalate this matter to management for a comprehensive review of your file and to provide you with a clear breakdown of your balances and the process toward obtaining your clearance certificate. 
Please send us your full name and ID number so we can assist you on this matter and provide you with detailed feedback as soon as possible.