YR
Yoalta R
1 reviews | Active since Oct 2025
24 Feb 2026, 15:26
Great services but not good with the settlements of accounts.
Although the staff is very help full, i do not agree with how they handle the payments, as they are concentrating on paying the bigger accounts first, instead do the small once first. I am not happy about this.
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National Debt Counsellors's replyOfficial
24 Feb 2026, 15:59Good day,
Thank you for your honest feedback. We truly appreciate you acknowledging our team’s helpfulness, and we also understand your concern regarding how payments are allocated.
Under debt review, payment distribution is structured according to the approved repayment plan and in line with legal and creditor requirements. In some cases, this may result in larger accounts being prioritised due to interest, legal status, or negotiated terms. However, we understand that many clients prefer a “small accounts first” approach, and your concerns are valid.
We would welcome the opportunity to review your repayment plan with you and explain the reasoning behind the allocation on your specific account. Please feel free to send us your details so we can arrange for a consultant to provide clarity.
Your feedback is important to us, and we remain committed to working with you toward becoming debt free.
National Debt Counsellors's reply24 Feb 2026, 15:59
Official
Good day,
Thank you for your honest feedback. We truly appreciate you acknowledging our team’s helpfulness, and we also understand your concern regarding how payments are allocated.
Under debt review, payment distribution is structured according to the approved repayment plan and in line with legal and creditor requirements. In some cases, this may result in larger accounts being prioritised due to interest, legal status, or negotiated terms. However, we understand that many clients prefer a “small accounts first” approach, and your concerns are valid.
We would welcome the opportunity to review your repayment plan with you and explain the reasoning behind the allocation on your specific account. Please feel free to send us your details so we can arrange for a consultant to provide clarity.
Your feedback is important to us, and we remain committed to working with you toward becoming debt free.