Debt Councelling Gone Wrong (Silence...)

I'm thoroughly not happy with NDC's handling of my affairs.

On 23 March 2020 I sent my Debt Counsellor (Michelle Misthry) an e-mail notifying them that I have been retrenched effective 31 March 2020. She sent forms that I filled out for Insurance Cover (Infusion). Only later when I followed up with her I was told to contact Infusion directly, what a service...

I then contacted Infusion, who also took a while to revert with arrangements. Only recently (Late July or August 2020) I'm told that only 1 of 2 accounts under debt review are covered by insurance. This was sent to me via e-mail by Infusion who when I asked for explanations, they said I should also talk to NDC. According to Infusion "only my Revolving Credit was covered, not the Bond / Homeloan".

I've seeked clarity from NDC on this matter, but no response to date. Meanwhile, I receive a letter(s) from Strauss Daly informing me that my debt review has been terminated. I then reached out back to them to give me an explanation and perhaps to call me so we can understand each other. No one called me.

To date I'm unsure where I stand and have just responded to Standard Bank's e-mail (They take more than 5 days to revert). There's a lot of talks on Radio regarding these matters and I know I'm not the only one being ill-treated in this manner...

What should happen next?