Why have such a department if they can’t protect us from companies like Lifestyle Home

It’s been 3 years and 4 months now l, since I purchased furniture from this store and todate they refuse to refund my money. I’ve exhausted all avenues to get help with this company, reported this to GPGDED with reference number GAU/***, they also failed to help where owner of the store failed to show up for the conciliation meeting & my case was dropped just like that and referred back to NCC Reference Number : CC***. where they also failed to assist.

I tried to go back to the store to even negotiate since they don’t want to refund my money back to give us alternative items, now I have to proof after 3 years that I never received the goods I purchased even after all attempts they still refuse and they say they are under new managements.

I’m not the only who had go through this, and something needs to be done, they can’t get away with such, it’s crime to take money from the pubic and don’t deliver and it’s sad that our own government can’t even us with all departments & channels created to protect the consumers from such companies