The National Consumer Commission failure to redress my complaints against SAMRT FURNITURE

The NCC failed to facilitate the redress of my complaints where my rights in the purchasing of goods from SMART FURNITURE in Pretoria were not respected as per the Consumer Protection Act (CPA). SMART FURNITURE denied to pay back my R2000.00 after failing to deliver my goods as they have promised. I first contacted CGSO who later referred me to The NCC in October 2021 since the SMART FURNITURE was not corporative to them. Since then, I have contacted NCC and sent relevant documents until to date they have not assisted me and are not responding to my emails after several constant follow ups. This is so disappointing to have gotten such a very terrible service from an important entity like NCC which is supposed to protect consumers rights and ensure justice is served to the people of South Africa. Hope The NCC restores their dignity soon! Any way I can be assisted I will appreciate. Thank you!