Poor service

In January 2023 I lodged a complaint with CGSO and was told that I should lodge with NCC. I did do it and with some back and forth with different persons I managed to get my complaint registered in May 2023. I thought that this will finally sought my complaint out and will be able to get my monies refunded, but was just the beginning of long protracted back and forth of emails being sent. I sent them details of the company's banking details, email addresses telephone and whatsapp details screen shots, invoices and thought that this should result in something in my favour. I waited four months and had send the person dealing with me from the NCC an email to ask what the out comes was. It is a pity I cannot divulge names, but I was told that the process will be expedited speedily. I thought that at least now I will get some joy. Four months later and still nothing was forth coming and the perpetrator continues to do business as usual whilst I sit out of pocket. Ten months have passed with no word from the person that was dealing with my case. Are they waiting for the perpetrator to change business details and backing details again and trade as something else or is the concerned perpetrators paying someone to ignore the plight of the consumer. I am extremely disappointed with the NCC, but I am sure that the ******** is well pleased.