one word - *********** !!!

<p>I wrote to the NCC in March 2016 who referred my matter to the Goods and Services Ombudsman who then told them that my matter does not fall within their mandate. Then Prudence Moilwa referred me to the NHBRC who could only deal with two of my issues according to their mandate. I then went back to Prudence (the so-called HODof investigations) who then gave the case to Fikile Ntuli (Director of complaints) who upon reading my email phoned me to ask what is a cornice, when I told her that I'm driving and requested she use a dictionary she asked me (even though the email has it in) how to spell it. - please could you not embarass yourselves by appointing someone like that as a Director ?!??!?!</p> <p>My matter was then handed over to a Senior Complaints Coordinator who then said my matter has been handed over to the investigations unit. Eventually Fikile notified me that they got a response from the builder and the NHBRC in Nov 2016. When requesting what the feedback was I did not hear anything for 6 months when out of the blue a Mr Charlton McCarthy send a letter signed by the so-called Commisioner Ebrahim Mohamed that said the matter is closed because " it SEEMS that all my issues has been addressed". Excuse me after opening a complaint and sending proof of my complaint about the fact that all my issues have NOT BEEN ADDRESSED, is this the best your can do? </p> <p>Oh wait, my car has to catch fire and burn out with me in it, maybe then you will consider to protect the consumer, but hey who cares because you all still get a salary at the end of the month regardless weather or not you executed your duties as stipulated in the Consumer protection Act. </p> <p> </p> <p>Then they have the audacity to say in the same letter that I could appeal to the National Consumer Tribunal but not wanting to provide me with the responses of the Builder and the NHBRC - Wonderful so you are actually protecting the NHBRC and the Builder who made himself guilty of gross misconduct, noncompliance of building plans, bad workmanship and charging me for something he never installed (intil forced by the NHBRC to do so) !!</p> <p> </p> <p>Well done on being totally useless and protecting the offender !!!</p> <p> </p> <p>Then to top it all off and to really show how *********** they are, I get a sms (as per request ********** , please be advised you investment transfer has been reversed)</p> <p> </p> <p>What a disgrace!!</p> <p> </p>