Not Replying to Calls or emails

I lodged a complaint on the 15th of April 2015. This was \Lost"I re lodged on the 4th of May 2015. No answers so I requested an update on the 25th of June. They had no complaint from me so it was \""lost again. Tshifhumulo Mulaudzi sent me this \"" I acknowledge the email\"" on the 25th of June. 17 July I had to resend all documents AGAIN. 21st July Lungile Sithole sent me a letter of acknowledgement with a ref number. 27th July Petcy Mhlanga sent me the following \""You have lodged a complaint with the National Consumer Commission and this email serves to notify you that I am the official dealing with the complaint.\"" 4th August she asked me for the company contact details whom I have lodged the complaint against so I sent this yet AGAIN! I have emailed all these people p.makhanya"