NO RESPONSE OR ASSISTANCE

On 21 Sep I filed a complaint with the National Consumer Commission regarding a company that Breached contract with me and refused to have an unused product returned within the 5 day cool-off period.<br> On 21 Oct (a month after I received no response) I sent the NCC a follow up mail. I was advised to contact them and was submitted a ref no. When contacting then the rep wasn't able to find my documents and advised me to contact a certain Figile(apparently the rep for Western cape). I have NOT been able to get hold of the rep yet, sent response to NCC on Thu 29 Oct and still NO RESPONSE. A person feels helpless when the institution that is suppose to assist with unfair business practices is useless themselves.