NCC: Ref no CC***

Good morning, i would like to give a comment about NCC ,which I lodged my complaint with after Moisa findings last year 2024,the office that i lodged my complaint is at Pretoria. After their consultation they wrote me and email that since my complain is about Audi polokwane they have referred the matter to the polokwane offices of Ncc, i was informed that the reason for the referral is that the matter is at the jurisdiction of Limpo and I'm also in limpopo,i then asked them their contacts they didn't have which puzzled me. They gave me the so called Mr Mojapelo's email address which I wrote emails to enquire about the case,so I didn't receive any information from there I'm frustrated were to go because this matter has been dragging almost two years now my car is standing and I'm paying for it. As a South African I believe that as I'm paying tax that is the responsibility of ncc to make sure that they protect my rights as a consumer now I'm frustrated,i don't know what to do because Mr Mojapelo didn't respond to my email so i think is because Audi polokwane is a bigger company or what , as the government has created those institutions for the public's to go to if they felt that they are unfairly treated now the institution also fails us.so were do we go to if things are like this,this frustrating to find yourself in this kind situation while you are a taxpayer so that they can do their work.