NCC - Provides to assistance while my rights are being trampled!

Contacted the NCC in February 2018 with regards to issues I am having with my account at Telkom. The NCC opened a case and sent a letter to Telkom advising them they have 14 business days to respond after which the matter will be taken further. Ok, skipping forward, the last time I received any feedback from the NCC was in June 2018 just advising me that have had no feedback from Telkom. Untill date all my request for updates have gone unanswered. The NCC are suppose to assist the Consumer, but their level of service seems to be the same as the companies we want to complain about. It looks like a consumer has NO rights anymore, especially when they need assistance with big corporate companies. What a joke!