NCC no help to consumers

Last year a claim was submitted by me and the consumer ombudsman on a dispute i had, which the ombud could not resolve because the retailer. I got an acknowledgment of claim letter Ref: ***. After months of no news i called in and they gave me email and number of the person dealing with my claim. I sent emails i tried calling with no response. and a year later and ive heard nothing, i sent emails to the NCC again with no response. Why is the NCC there? I called my lawyers and they said it has to go through the NCC but they are of no help so what are we as consumers supposed to do?