NCC is not protecting the interest of myself as consumer | Fail to support after more than a year!

Who is meant to protect us? I have cancelled a contract with MTN and paid an early exit fee on 27 June 2021. Up to today, monthly deductions go off on my account for a number and contract, which I do not use.

I escalated this matter in the hope of support. ABSOLUTELY no assistance has been received and I even wonder if this email address works: ***

I have lost all faith in the NCC Organization. "The primary role of the NCC is to protect the interests of consumers and ensure accessible, transparent and efficient redress for consumers." I do not feel the role is being fulfilled whatsoever