NCC is a waste of time

I would suggest that you do not even waste your time seeking help from the NCC, they are simple good as dead. I submitted a complaint late November 2019, theey acknowledged reciept of my complained in Jan and in January 2020, a lady by the name of Pinky Makhanya sent me an email saying my case has been escalted. To date, I have never heard from them regardless of the numerous emails I sent. I even physically went to the offices in August 2020. The security told me everyone is working from home. Just find somewhere else to have your matter resolved. NCC won't help yppu, it will just be a waste of your precious time.