National Consumer Commission - not responding to enquiries

I have phoned the phone number on the NCC web site for 3 consecutive days, multiple times per day-no response. A recorded message answers, followed by 3 beeps. Then the line goes dead. No response to emails either. I am trying to escalate a case, on the recommendation of the Consumer Protector, about failed negotiations with Nzuri Kitchens, to the National Consumer Protector