National Consumer Commission is a joke

What a waste of time. i spend R10000 on a supplier to make furniture and he ran away with the money. I tracked him down and layed a complaint with the consumer commission as i wanted a refund or my products. They sent him a very nice letter to ask him to tell them why he hasnt paid me back. He laughed at them. They have zero say in any matter and cant do anything to assist the consumer. Another tax paying service that offers nothing. They closed the case .