NATIONAL CONSUMER COMMISSION FAILED ME.

Its so sad that i logged a complaint and NCC acknowledged my complain after i failed at OMBUDSMAN, I bought a car 2021,realised that the car had defects that were not disclosed by the garage, i had the case against them, my case just disappeared.... No feedback.... No reason i was given on why the NCC no longer handling my case, wrote email to NCC to enquire about my case. Till today, no response... MR RADIKELELI was the one who was handling my case, tried several times to get hold of him, no luck... My case was just abandoned just like that.... I feel disappointed and heartbroken, i still pay for the car, its now 4 years full,still waiting for the case to be finished, i cant buy another car because i won't afford paying for 2...public protector please.... Intervene.... How do we deal with such government compaany who dont protect or help the public?