National Consumer Commission

The National Consumer Commission forms part of The Department of Trade and Industry and has as part of its mandate, the protection of consumers from ************ businesses practices. They together with the Ombudsman are given extensive power and budget to investigate these matters. However in my dealings with both these offices all I experienced were people unwilling to communicate, persons with absolutely no interest in keeping ************ car dealers in check and then issuing a completely nonsensical findings. I submitted numerous invoices and even went as far as investigating what exactly happened to my vehicle and after forwarding all invoices and engineers reports both these offices merely issued their findings based on one sided statements made by the dealership. So my question is are these offices there to protect the consumer or are they there to waste our time by not answering phone calls and emails and then making findings based on absolute nonsensical utterances made by dealers. Both these offices should be ashamed at the service they give to hard working people who depend on them to protect what is right and what is just. I wasted a year and a half! The NCC and MIOSA are toothless dogs who yield to Big Businesses. The only opinion I am left with at this stage is that there should be some monetary reason for them NOT assisting the public in getting justice. WE NEED A BETTER SOLUTION!