National Consumer Commision doesn't care!!!

I logged a complaint with the NCC to address an on going complaint with Nashua Mobile. I was initially given incorrect and not all required info when I did an upgrade. The response I got from the NCC is unacceptable and it gave me the idea that they don't even understand my complaint. I was advised that I will get a referral letter that I need to provide to the National Consumer Tribunal within 21 days. The entire complaint, since it was handed over to the NCC has been delayed and I am always the one that needs to do a follow up. Today is the 21st day since I was advised that I will receive the referral letter. I feel that this is being done deliberately.<br> Now I understand why most South Africans just accepts BAD service as it doesn't matter how high you escalate a complaint or how much you fight, no one will take accountability for a complaint if they were not the responsible person.<br> I don't know what will happen to this complaint, but I will continue investigating who I can escalate the NCC to as they were introduced to fight for the consumer and they are failing at that.