Lack of Feedback, Contract Still Active, and Credit Record adversely affected!!!

I recently had a dispute matter with Telkom who I tried to engage and get assistance and have all the proof to that effect, and yet Telkom did not assist me to date. I then called on The NCC to assist as I intended on cancelling the contract since Telkom was wasting my time, and he had to make sure that I did not incur any costs in that process. I was asked to complete a formal complaints form, which I did, and subsequently submitted. To date, I have not received a reference number or feedback of any kind from the NCC. I have discovered that Telkom is currently adversely affecting my credit scoring as they are reporting my account to be outstanding even though I had tried on several times to get them to send me a correct invoice to pay and to no avail, and they expect me to pay for an internet service whereas I have had no internet connection. I even reported the matter to the Consumer for The Consumer Goods and Services Ombud who informed that they do not deal with Telkom related matters, and I needed to contact the The National Consumer Commission (NCC), who also has not responded to my formal complaint to date. I am at a crossroad as I need this matter settled as a matter of urgency, so that I can move on from this matter and be done with Telkom.