IS THE NATIONAL CONSUMER COMISSION ITS OWN BOSS?

I had a problems with the car that I bought from a dealer Auto Baltic Volvo and the dealer did not want to resolve the matter. I said to myself the Government has put in place constitutional institutions to help deal with such cases. Then I took the matter to the Consumer Affairs, from there to the Motor Industry Ombudsman until to it ended up in the National Consumer Commission (NCC), it was in November 2019 when I first escalated the case to the NCC. Since that time I made several emails to follow up, escalated the matter to senior managers in the NCC but till to day at the writing of this review I have not yet receive the final report of my case. I even forwarded the matter to the Office of the Public Protector, so that the NCC can give reasons why my case is not concluded for almost two years or to give reasons for such unusual delay, as the NCC turn around time is 60 days.