Inadequate Handling of My MTN Complaint by the NCC

The NCC failed to effectively handle my complaint against MTN. Long delays, poor communication, no clear timelines, and no visible enforcement action. I was forced to chase updates myself with little clarity on whether the matter was even being addressed. DATING BACK TO 2025 FEBRUARY

For a consumer protection body, this lack of accountability is unacceptable especially when dealing with a major service provider like MTN. I am now escalating this matter to ICASA, the National Consumer Tribunal, and the Public Protector.