Disappointing organisation that ismeant to represent the little giy

I have lodged a complaint over a year ago. The only update/contact I had was on the 4/02/2025. When Mr Charlton McCarthy was requesting a reply from Mahindra Heidelberg, but ever since then it's been dead quiet but I have been incurring costs. I have told contacting Mr McCathy self or anyone for that matter but to avail as it is extremely difficult to get hold of anyone the ncc. The phone are forever not working or disconnecting or cannot connect when they connect they just ring to no answer. Now, I have a feeling that they already decided to rule in favour of the dealership or my case is just not worth their time. I gutted and utterly disappointed 😡😡😡😡