Consumer protection action not being enforced by the NCC!

I submitted my case to the NCC on the 28th March 2018. It took nearly 6 months just to receive a case number (14th August the case number was issued).

Since receiving the case number I have followed up several times and always the same reply: "Please understand that the process may take time due to the number of complaints at our disposal." But no indication whatsoever that they have even looked at the case or that they will eventually follow up on it.

This agencies sole purpose is to ensure the consumer protection act is followed - but they themselves are NOT living up to its mandate. The lack of communication and long time delays mean that the case will be harder to track as most bad business would have changed their names and details before any real action is taken.