Bad service

I bought a bakkie in September last year the bakki was bought for work since we had the bakkie it was problems fist I had too fight with the bank and the dealership to get my money back and too fix the vehicle I took the case too the ombudsman the case was reviewed and it was granted in my favor I took the bakkie back too the dealership to fix it and they did me back the money after twee I when back to the dealership to c if it's fix and then I see that they didnt fix it Im trying too log a complain now for 2 mouth with the NCC but no answer every time I call for assist then there are just a better story for me are this people getting paid to play with people what are they doing there