WHERE IS MY HANDSET!!!!

<br> I sent my phone in for repairs months ago and have yet to even got a phone call from a consultant regarding the handset (Gateway store). I have made several calls to the customer services as I was told by the store that the phone had water damage and could not be fixed. I explained that the phone was a water proof phone and was given excuses regarding waterproof to a certain extent etc and further explained that the handset had not been taken into water but rather was cleaned with it to replace the screen protector. I asked them to escalate this as I was in disagreement with the feedback and wanted to contest this. I was promised calls from the technical department but nothing. It has now been months and I have had no joy in even contacting anyone. I have contacted Vodacom directly and they have advised I need to contact Nashua. Stores are now closed and i have no idea where to get help from!<br> <br> Please can ANYONE provide some sort of feedback regarding what has happened to my phone! I am paying for a contact that I am unable to use which is highly frustrating! No matter which angle I try I seem to be getting no joy from anyone! WHAT HAS HAPPENED TO THE HANDSET!!!!<br>