JA
Jerome A

1 reviews | Active since Apr 2015

17 Apr 2015, 09:47

OVERBILLING / UNCAPPED LINES

I have been a victim of overbilling due to uncapped call limits by Nashua Mobile, this raked up to R 14 799.73 ex vat in one billing cycle (June 2014) no response to date to several emails sent.<br> Nashua advertises a set limit that can be used, it must be adhered to else it is false advertising. As per Consumer Protection Act which supersedes their contract so victims like us are protected against companies that want to exploit others.Nashua does not guarantee a capped limit facility as they cannot manage it accordingly.<br> They should please honour their co. logo & & ensure you save us time, money & put us clients first!! Right now it is everything to the contrary. A message to others, ensure you watch out your cell limit that may be exceeded without any guarantees of you being protected....unless you have another service provider. I sincerely do not want you to become another victim like myself. I think we all want fairness to prevail in situations where it lacks satisfactory customer service. We have attempted to escalate this to Nashua's highest authority but without success as all our mails (recorded) have went to deaf ears and blind eyes

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