Utterly poor service

I've been waiting for fibre to be installed and it has been weeks! This is not impressive guys. Each time I have to chase your employee to ask for an update and each time it's some excuse or another. Where is the initiative to keep a customer informed, where is the urgency and where is the accountability to what you promise?

I am exasperated and immensely annoyed. Please, you need to desperately improve your customer service because this it just so dismal to set it at such a low bar.