Poor service Nano Fibre [Webafrica - Vuma Reach}

I app**** online through Webafrica for the R399 fibre package. with Vuma Reach.I paid and the money went off.This was a Christmas gift for my children.On the 15 December 2020 the company with the name of Nano fibre ,came to install the router my children was so excited only to be so disappointed,The installation was done but there was a red light flickering on the router,The guy then told is that one of the technicians will come out to attend to the problem,It's now the 30 December 2020 and I'm still waiting.I numerous phone calls send numerous e-mails and whatsup messages but nothing has been done yet.I nominated two people to Vuma Reach ,one was my brother in law and the other one was our neighbour .They are up and running but I'm not and my installation was done before them.My wife received a message to say that payment will go of the end of this month.But why must I pay for something that is not working or not in use.That is ****************.As a client I'm so disappointed and disgust with the poor service of Webafrica and Nano Fibre {Vuma Reach}.I wont recommend any body to use Webafrica - Vuma Reach installation done by Nano Fibre.