No service from Nano Fibre and Vuma

HI

Let see if i get a response from Nano about fibre line activation. I posted a Vuma review, got one call which turned out to be a waste of time. I am tired of typing long stories so will copy and paste my mail to Vuma and nano and lets see if i get responses.

My fibre line was installed 11 September after the first appointment didnt happen. I was told activation in 48 hours, 96 hours passed and ISP Afrihost is still waiting for line activations. Steady green POWER, PON and WLAN lights are lit on the router.

Bradley from Vuma/nano fibre called me. Monday Nano fibre FB page responded saying it will resolve shortly, nothing happened.

Today Afrihost made provision request(don’t know what that is) and Bradley said people are in a meeting an he’s waiting for them to finish. He then tells me he’s in maintenance and I must check with installation department, see attached. Don’t know why he contacted me if it’s out of his hands.

I got the following reference numbers from Afrihost. ISP 550572 ISP 548561 ISP 543557

Who activates lines, what's the issue. Are you waiting for more people to sign up. I wish someone would tell me.