1 reviews | Active since Jun 2018
Lack of quality installations by Nano Fibre and Vumatel
Nano Fibre and Vumatel offer the worst service ever i have paid for my fibre line to be installed yet when the installation team arrive at my premises they request that i pay R500 extra for my installation , the installers did not want to install the fibre optic cables in conduits and want to stick it onto my wall which is outdoors and exposed to environmental conditions. this is a poor quality installation and any reasonable person would agree, how can you not install new cables in a conduit as a minimum requirement to ensure a quality installation, the distance from take off point to my house is approximately 13m. the installers mentioned that this was the instruction given to them by Nano Fibre , and should the client require conduits they must be charged @Nano fibre does your company not pride itself in good quality installations.
We take note of your frustrations dated back since 14 September 2021.
As numerously communicated, as per Vumatel Standard Terms and conditions of installations, any conduit installed that is more than 5m, the client will need to be responsible for.
We therefore as Nano Fibre cannot proceed with your query until you accept the quotation sent to you.
Please find the terms below for your attention.
Regards
Nano Fibre
The following is excluded from the installation and/or is not supp****:
Power adapter (and lead if required) to fit the standard Euro 2-pin power supply of the Fibre Device to a normal power outlet.
Moving of the fibre entry point on the outside wall
Trunking (internal or external)
Additional conduit >5m
Painting
Connecting and/ or setup of Wi-Fi and any other connected devices
Trenching, lifting and reinstatement of paving, tiles, concrete or tar
We take note of your frustrations dated back since 14 September 2021.
As numerously communicated, as per Vumatel Standard Terms and conditions of installations, any conduit installed that is more than 5m, the client will need to be responsible for.
We therefore as Nano Fibre cannot proceed with your query until you accept the quotation sent to you.
Please find the terms below for your attention.
Regards
Nano Fibre
The following is excluded from the installation and/or is not supp****:
Power adapter (and lead if required) to fit the standard Euro 2-pin power supply of the Fibre Device to a normal power outlet.
Moving of the fibre entry point on the outside wall
Trunking (internal or external)
Additional conduit >5m
Painting
Connecting and/ or setup of Wi-Fi and any other connected devices
Trenching, lifting and reinstatement of paving, tiles, concrete or tar
your technician did not want to install the 5m of conduit , this is good news please send them to my house , please note as per your terms and conditions you will provide 5m of conduit please do so lets see what you next excuse is going to be. when will you technician be at my premises
your technician did not want to install the 5m of conduit , this is good news please send them to my house , please note as per your terms and conditions you will provide 5m of conduit please do so lets see what you next excuse is going to be. when will you technician be at my premises
Our Head of Department will be in contact with you tomorrow.
Have a good evening further.
Our Head of Department will be in contact with you tomorrow.
Have a good evening further.