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JC
Jacqueline C

1 reviews | Active since Nov 2021

23 Nov 2021, 09:35

Absolutely disgusted with the inefficiency of Vumatel!

Ok so here's my story! I paid on the 3rd of October for our Fibre line and 2 months later its to no avail! I've tried calling a *** thirty two times since this morning and it's only 9:30am. I've had 5 teams come on sight only to be told the same thing! I have the connection to my house but I believe there's no duct in the junction box as we live in the outbuilding of the main property and their line was connected one shot with no problems. I need a black box for our line. Why is it so hard to get hold of you guys and how long more must I wait? I need this to be escalated as this waiting is ****** ridiculous! Now before you send another team on sight! I'm telling you "THERE'S NO DUCT IN THE JUNCTION BOX FOR THE OUTBUILDING CONNECTION AND WE NEED A BLACK BOX AS ALL HAVE BEEN USED UP! BEFORE SENDING ANYONE AGAIN, MAKE SURE THEY ARE COMING TO SORT THAT PROBLEM.

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Replies (1)
JC
Jacqueline C's update23 Nov 2021, 12:19
Reviewer Update
So now we had another team come on sight from Vumatel. They say we do not need a separate black box and they have run the connection to the main box . I've been told earlier all the lines were used up from the team that came earlier... Now I have to wait until another team comes on sight to do the splicing and then another team to do the connection. How many teams need to come to just get the connection done ? As I've said in my initial msg I do not want another team to come and not get the job done! Guess what! Now I'm told 2 more teams need to come. One for splicing and one for connection. Why could they just have put a black box with the separate connection? Gosh! I'm beyond frustrated! Absolutely pathetic service!