DISASTER!!!

The technician did not use a tool to check if there is a pipe & drilled through the hot water geyser pipe. They TRIED to fix it for 4 HOURS & did not succeed, resulting in damage to my kitchen tops & cupboards. There is still a hole in my wall, water leaking & another wall is burnt. I still do not have fibre after this DISASTER, even after I was promised that I would have already. Their manager, Mark Brown, blocked me on WhatsApp & my calls. EXTREMELY bad customer service! I now had to get another plumber to come fix the leak, at my expense for now, but I will invoice Nano Fibre. I have lost a day's work as result of their incompetence & will loose even more, as the hole leak need to be fixed, the wall painted again, the kitchen cupboards & tops needs to be replaced, etc etc etc... The family with little children above me was without water for a day & I am shamed with my Landlord, as I indirectly have caused damage to his property. I am disgusted with their service & advise companies not to use them as a 'Service' Provider!