Damages

Hi. I have had endless issues with Nano fibre from the day they started installation. They damaged my ceilings so badly, its warped and *****s sticking out of the ceiling, down lights are hanging and cracks all over due to the installers having no clue NOT TO WALK OR STEP ON THE CEILING. You would think such a big company will have their staff trained. It took me a month for someone to call me back, from logging calls every day to a point where I logged 3 times a day. Eventually I got their attention. Obviously so many excuses (I won’t bore you with that). Then I said I’ve received quotes to complete the work and I submitted it to them. They said it was too expensive they coming around to view with contractors of their own. They did so in fact ( a week later ) then I waited another week for them to tell me ‘No the bill was too high from their own contractor(double mine)’ madness right! But wait they then asked if they can send me another contractor, the last one. I was mad but gave them the opportunity to do so. I get a miss call from the contractor to phone him back, how’s that? That’s not all the contractor doesn’t have a car, he was dropped off with a taxi. He did the quote and everything then he asked me if I wouldn’t mind letting him use some of my personal tools??? SERIOUSLY????? Is this the company’s standards??? All this was arranged by Kuben ( not sure his surname ) today I called him 01/07/2019 and I had to ask him for an update on my repairs! No customer service what so ever! They have put us through hell and we need to still chase them to do their own repairs?? I have gone ahead with the repairs at my own cost and I will involve my lawyers now with this matter.