Your Road Side Assistance put my life in danger!

I was driving home from work on Thursday 8 August at 6:30pm when I hit a pavement. The area was very dark. No street lights. The visibility was so bad (due to lack of street lights and a very busy road) that I couldn't even see the road markings which are feint at best. I hit a pavement / median which is located in the middle of the road. This does not have a warning sign and is not visible at night. It is in the middle of the lane in which I was travelling. Photo attached. This burst my right front tyre and created other damage which I am unable to determine. (You need to determine this. I am not a mechanic. The fact that your app asks for a list of damage is ridiculous at best. I think the underneath section of the vehicle has also been damaged.)

I was a woman alone in a very dark and dangerous area and after 30 minutes your Road Side Assistance had not even deployed anybody to come and assist me, nor sent security, nor sent a tow truck. Not even after an hour! A man began slowly walking around my car and I was terrified, so I was forced to slowly hobble down the road to a business associates premises. Thank you God that my car was able to move. Imagine if it had not been able to!

You put my life in danger!!!!!

This vehicle should have been towed by you on on Thursday and it would have been repaired on Saturday. I need this vehicle in order to work. My nerves are still shattered due to the fear and anxiety that you put me through.

I am DISGUSTED at your lack of service!!! Disgusted.

I repeat... you put my life in danger!!