Would not recommend it - choose another insurance

If there were an option for zero stars, I would have chosen it. The claims process with Naked has been a nightmare. It took three weeks for my claim to even move forward, despite countless follow-ups and emails.

My car was not in a major accident—it simply went over a bad pothole. Yet, after the long wait, I was assigned to Shelly Panel Beaters in Athlone. My car has now been sitting there for four weeks, and I am heading into my third month without a vehicle. When I visited the panel beater for an update, I was given a long-winded explanation that essentially boiled down to them refusing to fix the oil leakage.

This issue stems from a poor initial assessment—if the claim was properly handled, my car should have been booked at a mechanic instead of a panel beater. Worse still, the staff at Shelly Panel Beaters were rude and dismissive, even telling me that if I wasn’t happy, I could tow my car away. This is unacceptable, considering they were appointed by the insurance company!

To make matters worse, I have been unable to reach my claims handler, Pamela, despite multiple attempts. Each time I call, I am placed on hold for over 20 minutes with no resolution.

Naked, if I had known this is how you treat your clients, I would have never signed up with you. After paying premiums every month, I expected better service. Instead, I have been left stranded without a car for months. I do not recommend this insurance company to anyone!