Worth noting about the process

I recently had to submit a claim after my iPhone was ****** and I have to say that the Naked Claims Team really impressed me even though I was incredibly frustrated.

My phone was ****** in the afternoon on Friday and I didn't want to have to wait until after the long weekend and manage getting a phone during the work week. Dylan Bossenger really went above and beyond to try and make this happen despite some of their service providers being closed over the long weekend.

If you're like me and you've read reviews and are worried about the claims process note the following: - You need the app to make a claim (which was funny to hear the consultant say after I told her my phone was just ******) but you can send an email through their helpline to make the claim - I was offered a replacement phone but told the consultant I would have a hard time paying the excess to their service provider given that I didn't have access to my banking app or smses and they gave me an istore voucher to the value of the phone model they would have given me (I'm saying this because I know people complain that their cover is for x amount but they only get a voucher worth y and that is because you will only get the amount equivalent to what it would cost Naked to replace your phone model, or the next best model).

However, when I tried to insure my new phone, the premium I got was 5 times my previous premium (for the same phone value) so it is true that once you claim it's not easy to be insured with them again.