Worst service ever

Today is exactly a month since I submitted my claim. My vehicle hasn't even been taken for repairs even though then claim has been approved. Mind you even the assessments for the repairs were done. But no physical work has been done on the vehicle. Instead it's the same story every day for the past 3 weeks .I'm so disappointed 😞 I have literally called and sent emails everyday for the past month to hear the same story. Why do we have insurance when they can't even empathize with us. No urgency AT ALL