1 reviews | Active since Jun 2023
Worst Service Ever!!!
I got into an accident in April and Naked took my car to Renew-It Sandton. Two months later, I do not have my car back. I have called them countless times and send them countless emails over this issue. Firstly, it was a door issue with Renew-It and now, it’s a painting job issue. Renew-It told Naked that I would only get my car back in September (6 months later) and they did not see anything wrong with that, they did not even wanna move the car to another Panelbeater. The issue was resolved in June and that’s when Renew-It started with the repairs and promised me I would receive my car by the end of this week. They’re now calling to tell me that they had done the painting job wrong and my car needs to go back to painting. Naked is clearly using unprofessional and *********** service providers and are absolutely fine with the customer being inconvenienced. Definitely leaving this insurance after this incident. This is the worst service ever. I do not recommend Naked Insurance to anyone.
We're sorry to hear about your experience and are looking into this. A senior claims handler will be in contact with you today regarding these issues.
We're sorry to hear about your experience and are looking into this. A senior claims handler will be in contact with you today regarding these issues.
