MM
Monica M

1 reviews | Active since Jun 2023

21 Jun 2023, 14:54

Worst Service Ever!!!

I got into an accident in April and Naked took my car to Renew-It Sandton. Two months later, I do not have my car back. I have called them countless times and send them countless emails over this issue. Firstly, it was a door issue with Renew-It and now, it’s a painting job issue. Renew-It told Naked that I would only get my car back in September (6 months later) and they did not see anything wrong with that, they did not even wanna move the car to another Panelbeater. The issue was resolved in June and that’s when Renew-It started with the repairs and promised me I would receive my car by the end of this week. They’re now calling to tell me that they had done the painting job wrong and my car needs to go back to painting. Naked is clearly using unprofessional and *********** service providers and are absolutely fine with the customer being inconvenienced. Definitely leaving this insurance after this incident. This is the worst service ever. I do not recommend Naked Insurance to anyone.

0
Replies (2)
Naked Insurance
Naked Insurance's reply21 Jun 2023, 15:44
Official
Hi Monica,

We're sorry to hear about your experience and are looking into this. A senior claims handler will be in contact with you today regarding these issues.
MM
Monica M's update03 Jul 2023, 21:20
Reviewer Update
To date, I still have not received my car. I cannot reiterate on how frustrating this is. This goes to show that Naked does not prioritise some of their clients. This is the most painful experience ever.