mL
mohammed L

1 reviews | Active since Jul 2024

10 Jul 2024, 10:28

worst service

worst service ever...their slogan 'relax we got you covered' should be changed to you need to do the work. had a vehicle towed in to their assessment centre on a flat bed after undercarriage damage, and oil leaking out. after two weeks vehicle was still not sent to a panelbeater and they drove the vehicle for over 50km to another depot, even though the asssesor was made aware not to drive the vehicle. gave them proof of vehicle in motion. even they were unsure who took vehicle and where it was going to. do not recommend them at all.

0
Replies (1)
Naked Insurance
Naked Insurance's reply10 Jul 2024, 11:14
Official
Hi Mohammed, 

We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We would like to discuss the details of your experience further to understand how we can improve and make things right for you. Please note that our team will be in touch regarding this.