Worst possible service leaves family without hot water for weeks in winter

We lodged a basic geyser claim with Naked Insurance and had the most horrific experience. It took almost two weeks for them to replace the geyser as they did not have an approved solar geyser provider on their panel in our area. The geyser was eventually replaced, but the solar panel immediately gave an error code. I was then forced to sign a cash-in-lieu payment to do the repairs as the provider was still not on their supplier panel. Within one week the element of the newly installed geyser became faulty and had to be replaced. Our family had to endure another 5 days without hot water in wintertime and had to take this up with the supplier on our own. We then had to do an emergency repair on the faulty element which cost another R1750. I sent the information to Naked Insurance who simply informed me that the "complaint" was now being referred to Hollard and that I have to take it up with them. I don't even know if I will be reimbursed. This is the worst service I have ever experienced. Hollard is a reputable insurance company and Naked Insurance has tarnished their good name with the handling of this claim. This is definitely not the Hollard way.