ML
Mandy L
1 reviews | Active since Aug 2021
10 May 2023, 16:31
WORST INSURANCE EVER!!
Wow! Never ever join these people, underwritten by Hollard nogal. I submitted a claim on 22/4/23 and after 48 EMAILS I have still not been paid out. 1 claim to replace car key R7483.30 they want to give me R3500, where must the other (more than half) come from?? Handbag claim totals R12073.80, they want to pay me out R4k, WHAT A ****SHOW!!!
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Replies (2)0
Replies (2)
Naked Insurance's replyOfficial
11 May 2023, 08:03Hi Mandy, we just wanted to let you know that the team is looking into this matter and they will reach out to you.
Naked Insurance's reply11 May 2023, 08:03
Official
Hi Mandy, we just wanted to let you know that the team is looking into this matter and they will reach out to you.
ML
Mandy L's updateReviewer Update
18 May 2023, 21:35First put claim in on 22 April 2023, and still not been paid out. This was Naked Insurance's last excuse:
| Tiyah Goba (Naked Insurance)May 17, 2023, 13:47 GMT+2Hi Mandy,
Tiyah here from Team Naked!
I trust that you are well.
Kindly note that we experienced a systematic error with the processing of the payment of the claim. In order to pay out the claim we need to settle you in two separate CILs. The reason for this is that on our claims system, the highest excess noted is R3000 which is the excess for your renter's cover. Thus, we had to add your cellphone to your claim separate from your renter's cover to note the excess of R1000.
However, we need you to submit the ITC reference number on the app, to progress to the next stage which will be to settle you for your contents and your cellphone.
Honestly so tired of this BS
| Tiyah Goba (Naked Insurance)May 17, 2023, 13:47 GMT+2Hi Mandy,
Tiyah here from Team Naked!
I trust that you are well.
Kindly note that we experienced a systematic error with the processing of the payment of the claim. In order to pay out the claim we need to settle you in two separate CILs. The reason for this is that on our claims system, the highest excess noted is R3000 which is the excess for your renter's cover. Thus, we had to add your cellphone to your claim separate from your renter's cover to note the excess of R1000.
However, we need you to submit the ITC reference number on the app, to progress to the next stage which will be to settle you for your contents and your cellphone.
Honestly so tired of this BS
ML
Mandy L's update18 May 2023, 21:35
Reviewer Update
First put claim in on 22 April 2023, and still not been paid out. This was Naked Insurance's last excuse:
| Tiyah Goba (Naked Insurance)May 17, 2023, 13:47 GMT+2Hi Mandy,
Tiyah here from Team Naked!
I trust that you are well.
Kindly note that we experienced a systematic error with the processing of the payment of the claim. In order to pay out the claim we need to settle you in two separate CILs. The reason for this is that on our claims system, the highest excess noted is R3000 which is the excess for your renter's cover. Thus, we had to add your cellphone to your claim separate from your renter's cover to note the excess of R1000.
However, we need you to submit the ITC reference number on the app, to progress to the next stage which will be to settle you for your contents and your cellphone.
Honestly so tired of this BS
| Tiyah Goba (Naked Insurance)May 17, 2023, 13:47 GMT+2Hi Mandy,
Tiyah here from Team Naked!
I trust that you are well.
Kindly note that we experienced a systematic error with the processing of the payment of the claim. In order to pay out the claim we need to settle you in two separate CILs. The reason for this is that on our claims system, the highest excess noted is R3000 which is the excess for your renter's cover. Thus, we had to add your cellphone to your claim separate from your renter's cover to note the excess of R1000.
However, we need you to submit the ITC reference number on the app, to progress to the next stage which will be to settle you for your contents and your cellphone.
Honestly so tired of this BS