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Nobubelo N
1 reviews | Active since Feb 2010
03 May 2024, 11:27
Worst insurance company!!!
I submitted a claim on the 1st of April and it was booked in on the 8th of April 2024. I was told the estimated turn around time is 9 days but until today I do not have my car. Last week Friday I was told my car would be ready on Monday and I advised that I would not be around after which it was agreed that the repairers would keep my car until my return. Today the repairer calls me to tell me there is one part missing and the ETA is June but it might me more than that. At this point my insurer which I’m paying is silent about this. This is why customers reverse their premiums !!!!
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Naked Insurance's replyOfficial
03 May 2024, 13:58Hello Nobubelo,
We're sorry for the difficulties you've faced with your claim. We always strive to fully support our clients, and we apologize that this was not the case. Please note that neither ourselves, nor the panel beater have any control on backorder parts, and we apologize that our chosen panel beater has not communicated this sooner. The claims agent involved has already reached out to discuss available options, and we will remain committed to resolving this matter to your satisfaction.
We're sorry for the difficulties you've faced with your claim. We always strive to fully support our clients, and we apologize that this was not the case. Please note that neither ourselves, nor the panel beater have any control on backorder parts, and we apologize that our chosen panel beater has not communicated this sooner. The claims agent involved has already reached out to discuss available options, and we will remain committed to resolving this matter to your satisfaction.
Naked Insurance's reply03 May 2024, 13:58
Official
Hello Nobubelo,
We're sorry for the difficulties you've faced with your claim. We always strive to fully support our clients, and we apologize that this was not the case. Please note that neither ourselves, nor the panel beater have any control on backorder parts, and we apologize that our chosen panel beater has not communicated this sooner. The claims agent involved has already reached out to discuss available options, and we will remain committed to resolving this matter to your satisfaction.
We're sorry for the difficulties you've faced with your claim. We always strive to fully support our clients, and we apologize that this was not the case. Please note that neither ourselves, nor the panel beater have any control on backorder parts, and we apologize that our chosen panel beater has not communicated this sooner. The claims agent involved has already reached out to discuss available options, and we will remain committed to resolving this matter to your satisfaction.