Worst Experience Ever with Naked

My experience with Naked insurance has been absolutely horrific. The claims they make around customer centricity and around superior customer services are absolutely unfounded.

I took out insurance with Naked, when I submitted my Claim, the submission process went failry Smoothly, however the horror began when I asked for a cash payout because I would look to upgrade my device. i was promised that the payout would be done in 2 days and everytime I chase them, the excuse is different. They told me there was an error, in terms of payout because my account does not exist, yet this is the same account they deduct their monthly premium. Further to that, In that same account, over the last two weeks I have had both local and international payments paid into it. Thirdly I provided them proof of the account on a stamped bank copy for the transfer.

Instead of sending me the proof of the actual error, they sent me an internal chat screenshot detailing that the account does not exist. A chat between two consultants and have asked me to approach the bank with this.

When I queried it, the consultant says that they cant share with me, the error because of Data Privacy, yet, i sent my banking details proof to this consultant, and secondly the payments team hides behind a wall of non direct consumer contact.

They have gone as far as asking me to send a friends banking details for payment. This is not professional. At no point within their black box, does anyone reach out to me, when there are errors, they sit quietly and continue, until I follow up and its excuse after excuse. Its been 3 weeks of a nightmare with Naked